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Operational Improvement Training

Target Audience/Eligibility Criteria

This training is suitable for those working in Primary Care at band 6-8a (or equivalent), such as Practice Nurses’, Practice Managers’, PCN Lead or other clinical/operational role.

 

 

Course Overview

This is a new, free CPD-accredited NHS training programme, designed to equip you with the practical tools and leadership skills to make real improvements in how care is delivered in your practice, PCN or local system.

The programme offers:

  • One-Day Core Module – A practical introduction to leading teams and driving service improvement. Build your confidence in managing change, engaging teams and improving outcomes
  • A Range of Half-Day Specialty Modules – While originally designed with system-wide services in mind, several modules offer valuable insights for those working in or alongside primary care, especially around interface working and integrated care pathways in:
    • Urgent & Emergency Care – relevant to same-day access, reducing A&E attendance and pathway design
    • Mental Health – support integration and coordination of care in the community
    • Outpatients & Elective Care – improve referral pathways and communication between primary and secondary care
    • Cancer – support early diagnosis and faster treatment through improved coordination
    • Optional modules also include: Theatres, Perioperative Care and Diagnostics

 

Course Aims

Why it’s worth your time:

  • Strengthen your leadership within practices or PCNs
  • Learn practical tools to improve access, patient flow and team working
  • Build connections with colleagues across the system
  • Earn CPD hours while working on real-world challenges

Whether you’re a clinical leader, practice manager or team leader, this training is designed to empower primary care professionals to lead and influence positive change at local level.

 

Booking Process/Additional Information

  • Please follow this link – www.nhs-impact.co.uk to register
  • Further details available on the Primary Care Operational Improvement Training Booklet and the flyer.
  •  This programme was originally developed for staff working in acute hospital settings and some case studies and examples reflect that. However, the content has been reviewed and highlighted which modules are most relevant to primary care and which may be less directly applicable. Some parts of the course may not align exactly with primary care staff daily work but the core skills – like improvement methods, operational tools and collaborative approaches are highly transferable. They are confident you’ll find many ways to adapt the learning to benefit teams and patients