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Prevention and Management of Clinically Related Challenging Behaviour (e-learning)

Target Audience/Eligibility Criteria

This session is aimed at senior managers, clinical and non-clinical staff working in the NHS.

Course Aim

NHS Protect has launched some training videos to accompany ‘Meeting needs and reducing distress: Guidance on the prevention and management of clinically related challenging behaviour’.   The videos demonstrate the collective responsibility for delivering high quality personalised care to meet a patient’s needs and reduce distress.  There are seven videos in the series:

  • Introduction
  • Understanding Challenging Behaviour
  • Prevention and Care Strategies
  • Managing Risks (Part 1)
  • Managing Risks (Part 2)
  • Prevention and Care Strategies – Environment
  • Summary

These comprehensive videos aim to:

  • Raise awareness of clinically related challenging behaviour in a variety of settings
  • Demonstrate positive communication, engagement and de-escalation techniques and other skills that can be used to prevent and manage challenging incidents
  • Demonstrate the importance of building staff-patient relationships when planning and delivering care
  • Highlight the importance of collaboration, information sharing, and multi-disciplinary teamwork
  • Highlight environmental elements that can be incorporated to prevent and manage challenging behaviour and
  • Address key learning outcomes recommended in the guidance for staff training.

The videos present scenarios involving four patients and their interaction with the health service, based on common situations encountered by staff. They also include interviews with experienced healthcare staff and managers in various roles speaking about personal experiences and the positive techniques that staff can use to prevent and manage challenging behaviour.

While the videos are primarily designed to be incorporated in challenging behaviour awareness training, they can also be viewed independently to aid learning by staff, patients, carers, students and others

Learning Outcomes

They relate to three key learning outcomes from the guidance:

  • Understand what is meant by clinically related challenging behaviour and recognise its common causes and signs
  • Be able to identify, reduce and manage risks associated with clinically related challenging behaviour
  • Identify positive steps all staff can take to help prevent clinically related challenging behaviour and provide best support and care for patients:

Course Duration

Between approximately 5 and 15 minutes each

Trainer/Facilitator

NHS Protect

Date/Time/Venue

This resource can be utilised at any time.

Booking Process/Additional Information