Conflict Resolution – Basic Training

Target Audience/Eligibility Criteria

All frontline NHS staff who work with members of the public. This training should be undertaken every 3 years.

Course Aim

This course aims to equip members of staff to respond appropriately where their work may expose them to situations that could become volatile and confrontational and potentially result in abuse or violence.

Learning Objectives

Upon Successful completion of the course delegates will be able to:

• Describe common causes of conflict
• Describe the forms of communication
• Understand how communication can break down
• Understand communication models that can assist in conflict resolution
• Describe patterns of behaviour that may be encountered during different interactions
• Recognise warning and danger signs
• Use distance when dealing with conflict
• Use ‘reasonable force’ in relation to conflict resolution
• Use different methods for dealing with possible conflict situations

Course duration

3 hours

Trainer/Facilitator

The Medical Training Company

Date/Time/Venue

To be confirmed. Please email gmicb-sto.learningdevelopment@nhs.net and we will add you to the wait list.

Booking Process/Additional Information

Bookings for this course should be made via Ticket Tailor, using this booking link (a link will be available once a date has been confirmed). Enquiries can be made via gmicb-sto.learningdevelopment@nhs.net or 07393 798115.