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Handling Difficult Situations – Caring for Yourself and Others with Compassion (e-learning)

Target Audience/Eligibility Criteria

This training course is being offered to all frontline, patient facing NHS colleagues.

Course Aim

This training aims to upskill colleagues in how to handle difficult situations with compassion, including using appropriate communication techniques and active listening skills, whilst very much focusing on how to keep yourself well if you feel affected by a situation.

The skills learnt in the training are intended to be used in a wide range of difficult situations, including where patients may present in a challenging or distressed manner, during instances of uncivil behaviour or when speaking about difficult topics of conversation. The training also offers NHS colleagues education on understanding bias, models of self-awareness, self-compassion and emotional intelligence – all of which are important in looking after our own wellbeing, as well as that of others

Learning Objectives

All delegates will:

  • Gain an understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face, using case studies based on real life experiences from our NHS people
  • Learn about foundation-level communication skills and techniques that will support you to consider how to handle a difficult situation safely and with compassion
  • Have access to dedicated time to practice the skills and techniques discussed in a safe space, with the support of a facilitator and your group
  • Engage with other colleagues across the NHS and the opportunity to learn from shared experiences
  • Receive up-to-date information on the national health and wellbeing support offeres available from NHS England

Trainer/Facilitator

Health Education e-Leaning for Healthcare

Date/Time/Venue

This resource can be utilised at any time.

Booking Process/Additional Information

  • You can access the e-learning module for free through the Health Education e-Learning for Healthcare website here.
  • You can also locate the training on ESR
  • If you have any questions about the programme or would like to read the evaluation of the programme please email ournhspeople.hwb@nhs.net.