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Active Signposting – Skills for being a Medical Receptionist in 2023 and beyond

Target Audience/Eligibility Criteria

All General Practice Receptionists.

Course Aim

Active Signposting has been happening successfully within General Practice for some time.  As the numbers of services available to signpost to are expanding, practices are being offered resources to support these changes within their own setting.  This course aims to support practices by building on the existing communication skills of receptionists to further enhance their ability to confidently and sensitively ascertain the nature of their patients’ needs and offer relevant choice to benefit the patient journey.  The course content will be flexible to ensure it covers the most current issues and delegates are invited to send in any examples of things they would like support with in advance of this session.

Course Content

This course will:

  • Provide examples of how to begin the conversation with patients and outline what to ask
  • Cover how to gain confidence in asking patients open questions
  • Highlight how to deal with difficult patients (and colleagues!)
  • Focus on how to effectively close a conversation
  • Provide strategies for looking after yourself and remaining resilient
  • Tackle current issues that receptionists have identified as key challenges they face

Course duration

2 hours

Trainer/Facilitator

Kay Keane, Practice Manager, Independent Trainer and Practice Manager at an Urban Village Medical Practice

Date/Time/Venue

To be confirmed. Please email gmicb-sto.learningdevelopment@nhs.net and we will add you to the wait list.

These sessions will be carried out via a video conferencing platform called Zoom, delegates will need a computer or smart phone to join, where possible they are encouraged to use a web camera to fully participate. All joining details will be available before the session

Cost

This session is free of charge for all delegates from Stockport General Practice.

Booking Process/Additional Information

  • Bookings for this course should be made via the Virtual College LMS: https://nhsgmstockport.vc-enable.co.uk/
  • A recording of the Signposting Services Update which took place at the virtual Masterclass in September 2021 can be found Here, the start of session was unfortunately recorded.