{"id":19685,"date":"2022-06-10T15:35:20","date_gmt":"2022-06-10T14:35:20","guid":{"rendered":"https:\/\/www.stockportccg.nhs.uk\/practicehub\/?page_id=19685"},"modified":"2024-05-20T10:01:39","modified_gmt":"2024-05-20T09:01:39","slug":"conflict-resolution-basic-training","status":"publish","type":"page","link":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/learning-and-development-portfolio\/conflict-resolution-basic-training\/","title":{"rendered":"Conflict Resolution &#8211; Basic Training"},"content":{"rendered":"<p><strong>Target Audience\/Eligibility Criteria<\/strong><\/p>\n<p class=\"Default\"><span style=\"font-size: 11.0pt\">All frontline NHS staff who work with members of the public. This training should be undertaken every 3 years. <\/span><\/p>\n<p><strong>Course Aim<\/strong><\/p>\n<p>This course aims to equip members of staff to respond appropriately where their work may expose them to situations that could become volatile and confrontational and potentially result in abuse or violence.<\/p>\n<p><strong>Learning Objectives<\/strong><\/p>\n<p>Upon Successful completion of the course delegates will be able to:<\/p>\n<ul>\n<li>Describe common causes of conflict<\/li>\n<li>Describe the forms of communication<\/li>\n<li>Understand how communication can break down<\/li>\n<li>Understand communication models that can assist in conflict resolution<\/li>\n<li>Describe patterns of behaviour that may be encountered during different interactions<\/li>\n<li>Recognise warning and danger signs<\/li>\n<li>Use distance when dealing with conflict<\/li>\n<li>Use &#8216;reasonable force&#8217; in relation to conflict resolution<\/li>\n<li>Use different methods for dealing with possible conflict situations<\/li>\n<\/ul>\n<p><strong>Course duration<\/strong><\/p>\n<p>3 hours<\/p>\n<p><strong>Trainer\/Facilitator<\/strong><\/p>\n<p>The Medical Training Company<\/p>\n<p><strong>Date\/Time\/Venue<\/strong><\/p>\n<p>To be confirmed. Please email\u00a0<span style=\"text-decoration: underline\"><strong><a href=\"gmicb-sto.learningdevelopment@nhs.net\">gmicb-sto.learningdevelopment@nhs.net<\/a><\/strong><\/span>\u00a0and we will add you to the wait list.<\/p>\n<p><strong>Booking Process\/Additional Information<\/strong><\/p>\n<p>Bookings for this course should be made via Ticket Tailor, using this booking link <em>(a link will be available once a date has been confirmed)<\/em>.\u00a0Enquiries can be made via\u00a0<a href=\"mailto:gmicb-sto.learningdevelopment@nhs.net\"><strong>gmicb-sto.learningdevelopment@nhs.net<\/strong><\/a>\u00a0or 07393 798115.<\/p>\n   ","protected":false},"excerpt":{"rendered":"<p>Target Audience\/Eligibility Criteria All frontline NHS staff who work with members of the public. This training should be undertaken every 3 years. Course Aim This course [&hellip;]<\/p>\n","protected":false},"author":365,"featured_media":0,"parent":12380,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/19685"}],"collection":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/users\/365"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/comments?post=19685"}],"version-history":[{"count":7,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/19685\/revisions"}],"predecessor-version":[{"id":23428,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/19685\/revisions\/23428"}],"up":[{"embeddable":true,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/12380"}],"wp:attachment":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/media?parent=19685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}