{"id":12389,"date":"2020-07-06T10:04:29","date_gmt":"2020-07-06T09:04:29","guid":{"rendered":"http:\/\/www.stockportccg.nhs.uk\/practicehub\/?page_id=12389"},"modified":"2025-07-21T13:43:48","modified_gmt":"2025-07-21T12:43:48","slug":"booking-procedure-and-terms-and-conditions-for-the-stockport-general-practice-workforce","status":"publish","type":"page","link":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/learning-and-development-portfolio\/booking-procedure-and-terms-and-conditions-for-the-stockport-general-practice-workforce\/","title":{"rendered":"Booking Procedure and Terms and Conditions for the Stockport General Practice Workforce"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1585223103967 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Cost <\/strong><\/p>\n<p>There is a cost to attend some of the training provision outlined in this portfolio, courses that do have associated costs will be clearly indicated in the individual course description.<\/p>\n<p>To book a place on these courses, an email must be sent to <span style=\"text-decoration: underline\"><strong><a href=\"mailto:gmicb-sto.learningdevelopment@nhs.net\">gmicb-sto.learningdevelopment@nhs.net<\/a><\/strong><\/span> from either the Practice Manager or Lead GP confirming names, roles and contact details of those that require places. By submitting this booking request, you are confirming that you have agreed a process to deduct any agreed costs from your next practice payment from NHS GM.<\/p>\n<p>Locums and individuals who would like to self-fund should try to agree this process within their practice or their main practice so the above process can be followed (the next practice payment is deducted from NHS GM) and they in turn deduct payment from the individual. Where this is not possible we will arrange an alternative method of paying and self-funders should email as above to book a place\/arrange payment.<\/p>\n<p>Any such costs will be the responsibility of the practice or individual to pay and this must be agreed before booking a place.\u00a0 It will be assumed upon receipt of a booking for a course with associated costs that they will be the practices responsibility. Please advise at the time of booking if this is not the case.<\/p>\n<p>The department is sympathetic to issues which may arise, however, if an individual is unable to attend an event for any reason, the learning and development team should be contacted via e-mail on\u00a0<span style=\"text-decoration: underline\"><strong><a href=\"mailto:gmicb-sto.learningdevelopment@nhs.net\">gmicb-sto.learningdevelopment@nhs.net<\/a><\/strong><\/span> as soon as possible (prior to the <em>final cancellation date &#8211; stated on the flyer\/email)<\/em>.\u00a0 Should NHS GM cancel the course, practices will be contacted to re-arrange the booking or will be issued a refund as required.<\/p>\n<p>Practices who book any training with NHS GM, Stockport will be sent a monthly report outlining their expenditure to enable them to reconcile this with the associated payment deduction that will be shown as training costs on the itemised remittance received from NHS GM<\/p>\n<p><strong>Course Eligibility<\/strong><\/p>\n<p>Each course will highlight the specified target audience and any associated criteria to enable access to the course.\u00a0 We will assume, upon receipt of a booking, that the applicant fits this criteria.<\/p>\n<p>Please note that it is an employer\u2019s responsibility to ensure that individuals employed in any patient facing role (including receptionists) are up to date with the recommended vaccinations for healthcare staff as outlined in the Green Book <span style=\"text-decoration: underline\"><strong><a href=\"https:\/\/www.gov.uk\/government\/publications\/immunisation-of-healthcare-and-laboratory-staff-the-green-book-chapter-12\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gov.uk\/government\/publications\/immunisation-of-healthcare-and-laboratory-staff-the-green-book-chapter-12<\/a><\/strong><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_60 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1585223856142 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Booking Procedure and Terms and Conditions <\/strong><\/p>\n<ul>\n<li>Please discuss all potential bookings with your line manager, as appropriate, prior to contacting the Education, Training and Development team.<\/li>\n<li>Please book as outlined on the \u2018Booking Process\/Further Information\u2019 instructions for each individual course.<\/li>\n<li>Where possible bookings should be made via Ticket Tailor, using the booking link provided on the flyer and\/or email. In instances when this is not possible, the booking instructions will state the alternative details on the flyer\/email.<\/li>\n<li>If a course is over-subscribed we will endeavour to provide an alternative session to those who are not allocated a place.<\/li>\n<li>Some courses are initially available for one booking per practice. Where this is the case and more than one application is received we will contact the practice to postpone any additional bookings<\/li>\n<li>If the learning and development team has to cancel an event we will endeavour to provide a minimum of five working days\u2019 notice and will offer an alternative date whenever possible.<\/li>\n<li>If you have a query about a booking please e-mail this query to <span style=\"text-decoration: underline\"><strong><a href=\"mailto:gmicb-sto.learningdevelopment@nhs.net\" target=\"_blank\" rel=\"noopener\">gmicb-sto.learningdevelopment@nhs.net<\/a><\/strong><\/span>\u00a0, otherwise please telephone the team on 07393 798115.<\/li>\n<\/ul>\n<p><strong>Virtual Sessions<\/strong><\/p>\n<p>Please note these sessions may be recorded and shared with others working across Greater Manchester in Health &amp; Social Care.\u00a0 If you attend these sessions, we will assume, you consent to the event being recorded and shared.\u00a0 If you have any concerns around this please email\u00a0<span style=\"text-decoration: underline\"><strong><a href=\"mailto:gmicb-sto.learningdevelopment@nhs.net\" target=\"_blank\" rel=\"noopener\">gmicb-sto.learningdevelopment@nhs.net<\/a><\/strong><\/span>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Additional Information<\/strong><\/p>\n<p>Please note that it is an employer&#8217;s responsibility to ensure that individuals employed in any patients facing role (including receptionists) are up to date with the recommended vaccinations for healthcare staff as outlined in the Green Book\u00a0<a href=\"https:\/\/gbr01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fimmunisation-of-healthcare-and-laboratory-staff-the-green-book-chapter-12&amp;data=05%7C02%7Chleonard%40nhs.net%7C4abf09e36bca4919a2ca08dcabce8547%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638574150684952725%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=G0itmusEjCrNcWyotQ6s2u1HpRipEHANWfNtIQuI6c0%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\"><strong>https:\/\/www.gov.uk\/government\/publications\/immunisation-of-healthcare-and-laboratory-staff-the-green-book-chapter-12<\/strong><\/span><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Attendance<\/strong><\/p>\n<p>Based on feedback from delegates, full-day courses generally run from 9.30am \u2013 4.30pm to allow for extended travel times and the provision of childcare.\u00a0 If an individual knows in advance they may be late for an event they should contact the learning and development team to discuss their requirements; most events build on new knowledge from the beginning and as such is it often difficult to catch up any vital time lost.\u00a0 Anyone arriving late should bear in mind that to be fair to other delegates, the trainer\/facilitator may not have the opportunity to recap on any concepts missed.<\/p>\n<p>It is at the trainer\/facilitator\u2019s discretion to allow access to anyone who may be more than 15 minutes late to minimise disruption to other delegates.<\/p>\n<p>Delegates are expected to stay for the whole duration of the training \u2013 any delegate leaving early will not be given a certificate and the attendance will be marked as incomplete on our system.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Smoking<\/strong><\/p>\n<p>Premises used are non-smoking (including e-cigarettes) and all delegates are required to adhere to this policy.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Travel<\/strong><\/p>\n<p>All travel expenses are the responsibility of the attendees and will not be funded by NHS Greater Manchester Stockport locality.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Refreshments<\/strong><\/p>\n<p>Unfortunately, Tea and coffee is not provided, please take drinks\/lunch with you as required.\u00a0 Lunch will not normally be provided, if lunch is available this will be clearly stipulated in the individual course description.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Complaints<\/strong><\/p>\n<p>In the unlikely event that anyone is unhappy with any aspect of the service, please contact Maria Murphy, Education, Training &amp; Development Manager on <strong><span style=\"text-decoration: underline\"><a href=\"mailto:mmurphy@nhs.net\">mmurphy@nhs.net<\/a><\/span><\/strong> or 07990 567959.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n   ","protected":false},"excerpt":{"rendered":"Cost There is a cost to attend some of the training provision outlined in this portfolio, courses that do have associated costs will be clearly indicated [...]","protected":false},"author":610,"featured_media":0,"parent":12380,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/12389"}],"collection":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/users\/610"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/comments?post=12389"}],"version-history":[{"count":19,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/12389\/revisions"}],"predecessor-version":[{"id":25321,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/12389\/revisions\/25321"}],"up":[{"embeddable":true,"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/pages\/12380"}],"wp:attachment":[{"href":"https:\/\/www.stockportpracticehub.co.uk\/practicehub\/wp-json\/wp\/v2\/media?parent=12389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}